Terms & Conditions

Terms & Conditions


  1. Definitions


In these (“Conditions”) Silvana Ltd t/a/ Sienna Home Furnishings is referred to as “the Company” and the person, firm or company dealing with the Company as buyer or otherwise named in any quotation or order shall be “the Customer”. “Contract” shall mean any contract whether oral or in writing made between the Company and the Customer. “Goods” shall mean the goods (including any instalment of the goods or any parts of them) which the Company is to supply to the Customer in accordance with the terms of a Contract.

  1. Basis of Sale

In the absence of any special arrangement (which shall not bind the Company unless made in writing and signed on behalf of the Company by a person duly authorized for that purpose) these Conditions shall apply to all quotations and confirmation of orders given by the Company and all Contracts and shall override any other terms or conditions proposed or stipulated by the Customer.

The Company’s employees or agents are not authorized to make any representations concerning the Goods unless confirmed by the Company or its duly authorized representative in writing. In entering into a Contract the Customer acknowledges that it does not rely on and waives any claim for breach of any such representations which are not so confirmed. A deposit of 30% is required prior to an order being processed. Payment of the balance due will be required PRIOR to delivery.

  1. Orders and Specifications

The Company reserves the right to make any changes in the specification of the Goods which may be required to conform with any applicable safety or other statutory requirements PROVIDED THAT such changes shall not materially affect the quality or performance of the Goods.

When ordering you have the choice of ordering from Waterford showroom, you may also do it over the phone or online. 


Where any of the Goods are sold by the Company to the Customer at sale or promotional prices they shall not be subject to further price discounts.


All prices quoted by the Company are inclusive of Value Added Tax, and the cost of delivery of the Goods within our listed delivery area.

Payment for the Goods shall be made in full prior to delivery. If the price of the Goods or any part thereof remains unpaid after the date when the same shall become due the amount unpaid shall bear interest at the rate of 1.5% for each month or part of a month during which the same shall remain unpaid. Such interest shall be payable by the customer forthwith upon receipt of the Company’s invoice therefore. If the price of the Goods or any part thereof shall remain unpaid the Company reserves the right to suspend deliveries until all monies due from the Customer to the Company are paid and to appropriate any payment made by the customer to such of the Goods (or the goods supplied under any other contract between the Customer and the Company) as the Company may think fit (notwithstanding any purported appropriation by the Customer). The time of payment of the price of the Goods shall be of the essence of the Contract. When your goods arrive into our warehouse a member of our Team will contact you directly to finalise your payment and to confirm your delivery date. All orders must be paid for in full prior to delivery. Payment can be made as follows: 

Online Orders

Online orders can be paid for using a VISA or Mastercard credit or debit card.


At the cash desk in our Waterford Showroom


By post to Sienna Home Furnishings, Tramore Road Business Park, Waterford X91 PT63  or at the cash desk in the store. Please allow five working days for cheque to clear.

Credit Card/Laser

At the cash desk in store or over the phone

Bank Transfer

Bank of Ireland,

The Quay, Waterford City

Account Number: 7707 5641

Sort Code: 90-61-95

IBAN: IE53 BOFI 9061 9577 0756 41


Please make sure to quote your name and order number as the narrative with your bank payment. All orders must be paid for in full prior to delivery.


Delivery of the Goods will only be made by the Company between Monday and Saturday (other than Bank Holidays) and any time or date for the dispatch or delivery of the Goods or for the commencement or completion of work whether specified in the Contract or otherwise given by the Company shall be taken as an estimate made by the Company in good faith which the Company shall use its best endeavours to fulfil but which shall not be binding on the Company either as a term of the Contract or otherwise.

In no circumstances shall the Company be liable for any loss or damage sustained by the Customer in consequence of any failure by the Company to adhere to such times or dates or in consequence of any other delay in each dispatch delivery commencement or completion however caused.


Risk Any Goods sent abroad by the company at the customer’s request shall be at the sole risk of the Customer. In the case of Goods delivered within the Republic of Ireland the risk of such Goods shall pass to the Customer from the time they are with the carrier in accordance with the preceding condition.

Ownership Notwithstanding that the Customer or its agents obtain possession of the Goods all or any such Goods will remain the property of the Company until the company has received in cash or cleared funds payment in full for such Goods and any other goods supplied to the customer by the Company under the Contract to which the Goods relate and the Company shall be entitled to all rights of access to the Customer’ premises to enforce its rights hereunder. If the customer does not pay for the Goods on the due date or dates for payment the Company may (without prejudice to any of its other rights) sell or otherwise deal with or dispose of the said Goods in such manner as it may deem fit.


Where the Company has agreed to deliver the Goods it shall not be liable for any loss of or damage to Goods in transit unless written notice of such loss or damage is given by the Customer to the Company within three working days of the date of delivery. The Customer is advised to open and examine all Goods upon receipt. Any liability which the Company may incur for non-delivery loss of or damage to Goods shall in any event be limited to the invoice value of the Goods not delivered lost or damaged and in no circumstances whatsoever shall the Company be liable for any indirect or consequential loss howsoever caused.


The Company shall be relieved of all or any of its obligations under the Contract to the extent that performance of such obligations is prevented frustrated impeded or delayed in consequence of any statute regulation or order of any government or other authority or any strike lock-out or trade dispute (whether involving the Company’s employees or those of other parties) or any other cause whether or not of a like or similar nature beyond the Company’s control.


Subject to the provisions of Condition 8(1) the company will at its option repair replace or refund the Customer with the full purchase price of Goods sold and delivered which upon delivery are defective by reason of faulty materials or otherwise PROVIDED THAT written notice of any such defect shall be given by the Customer to the Company within one month of delivery of the Goods.

The Company shall not be liable in respect of any defect in the Goods where such defect arises from or is otherwise attributable to any drawing design or specification supplied by the Customer.


Subject to Condition 11(b) below where the Goods are sold to a person dealing as a consumer the Company’s liability (if any) whether in contract, tort or otherwise in respect of any defect in the Goods or for any breach of the Contract or of any duty owed to the Customer in connection therewith shall be limited in aggregate to the price of the Goods. Where the Goods are sold to a person dealing as a Consumer nothing in these Conditions shall effect the statutory rights of the Customer. In this condition the word “Goods” shall include goods supplied pursuant to the provisions of Condition 10.

  1. LIEN

The Company shall have a general lien over all Goods and property of the Customer in the possession of the Company in respect of all unpaid debts due from the Customer to the Company.


No waiver by the Company of any breach of Contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision of that Contract.

These Conditions and all Contracts between the Company and the Customer shall be governed by and construed in accordance with Irish Law and the Company and the Customer submit to the jurisdiction of the courts of Republic of Ireland. If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision and of these conditions shall remain unaffected thereby. 

(i) All communications here under shall be sent to the Company at Tramore Road Business Park, Waterford X91 PT63,  quoting the Order Number and to the Customer at the address to which the Contract is sent or to such other addresses as the Customer may stipulate in writing to the Company.

(ii) Communications sent by email or delivered in person shall be deemed to have arrived when sent or as the case may be delivered. Communications sent by first class inland post or by Airmail post from overseas shall be deemed to have arrived 48 hours and seven days after posting respectively.


Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.


All measurements are approximate and there may be slight variations between manufacturers.


Returns & Exchanges

Special Orders

Made to order goods and goods specially ordered for you must be cancelled within 3 days of placing an order as after this 3 day period these items may have commenced production with the manufacturer or have been ordered. These items are clearly marked special order on the product page.

Special order goods cannot be returned.

How do I return an order that has been delivered?

If you are not 100% happy with your online purchase(s) upon receipt, please contact Sienna within 14 days to arrange. All returned goods should be in an unused condition and in their original packaging. Please note a restocking charge of 25% of the value of the returned item(s) will be applied to cover any costs incurred by Sienna including collection, inspection and repackaging of goods. Special order goods cannot be returned. Please note that mattresses, divans, pillows, duvets and bedlinen cannot be returned for hygiene reasons.

What do I do if I received a faulty item or there are any other issues with my order?

If you think an item you received may be faulty, please email us immediately at info@sienna.ie with details of the fault and a member of our team will get in touch with you

the EU in resolving disputes.

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