We, Sienna Home Furnishings, are committed to protecting the privacy of all visitors to our web site.
We use your personal data to assist us in answering your enquiry and to provide you with information about our products/services. We also process your personal data in order to provide you with the goods or services that you have ordered. We have for your information and protection adopted the following principles:
What data we hold
For an enquiry or for a quote that you do not accept, we will process your name and contact information.
If you request samples, we will process your name, address and contact details.
If you make a purchase from us, we will process your name, address, contact details and payment information. (Card Information is not retained)
If you purchase a gift card, we will process your name, address, contact details and payment information. (Card Information is not retained)
If you make a complaint or give us a compliment, we will process your name, address, and contact details.
If you consent to receive our marketing, we will process your name, email address and/or IP address and/ or mobile number.
If you purchase goods from us, we will process your name, mobile number, email address and IP address in order to send you a marketing email.
We also generate log files from various servers. This will include an IP address assigned to you or to your internet service provider.
How we use your personal data
References to the legal basis for the processing of your personal data are a reference to the article of the General Data Protection Regulation. Each piece of personal data that we process must have a legal basis.
To deal with enquiries or for a quote that you do not accept
If you call us or email us, we will follow up on your enquiry and see if there is a way in which we can help you. We keep a record of enquiries received, to help us plan our business strategy and check that we are offering what potential customers want.
If you provide us with information for a quote and then do not accept the quotation, we will keep a record of your enquiry. We keep a record of enquiries received, to help us plan our business strategy and check that we are offering what potential customers want.
We need to use your details to follow up with you and this processing is necessary in order to take steps at your request prior to entering into a contract.
If you purchase from us
In order to process your order, we will need to process your data in order to send you the goods that you have ordered or to get the goods delivered to you. We need to process payment details in order to fulfil the contract. We will retain your personal data for ten years for warranty purposes.
We would like to send you information about our products and will send you this with your consent. If you buy from us, we will send you information about similar products or services but you can easily avail of our free opt-out.
We use the logs from our servers to help with our company's security as well as to look at visitor behaviour (e.g. which website pages get the most traffic or are the most popular).
We have a legal obligation to protect the data of our clients and our staff.
Your data and transfers outside of the EEA
We do not transfer or process these data outside the European Economic Area unless to contractors who fully conform to GDPR standards.
You have rights in respect of our processing of your personal data which are:
If you want to exercise any of these rights, please contact us using the details at the end of this notice.
As a prospective customer, we do not transfer your personal data to third parties at this stage except the following:
As a customer, we transfer your data to the following third parties:
All our computers are password-protected, as are our phones and tablets.
This is the length of time that we will continue to process or store your personal data.
Data about prospective clients: duration of the enquiry, then one year in case you come back
Data about clients – the length of your warranty period for the warranty; 7 years for Revenue
Marketing purposes – for as long as you consent to receive marketing information.
VAT exemptions – 7 years for Inland Revenue Commissioners and accounting purposes
Server logs: one year
We may collect the following information:
For the exhaustive list of cookies, we collect see the List of cookies we collect section.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to firstname.lastname@example.org
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.